Shipping & Delivery Policy

Place your order online and pick it up at 2200 W Market St, Louisville, KY 40212.

• Most pickup orders are ready within 30 minutes during store hours.
• We'll text or email you when your order is ready.
• Pull up to our drive-thru window or come inside — your choice.
• Pickup is always free.

We deliver throughout West Louisville and nearby neighborhoods within a 5-mile radius of the store.

• Free on orders $35.00 and up.
• Flat $4.99 fee on orders under $35.00.
• Same-day delivery available on orders placed during store hours.
• Most deliveries arrive within 60 minutes; you'll get a live tracking link for your driver.
• Please be available at the delivery address to receive perishable and age-restricted items.

We ship eligible non-perishable items anywhere in the United States with tracking on every order.

• Standard — $4.99 · 3–5 business days. Free for orders $35.00 and up.
• Express — $15.00 · 1–2 business days.
• Orders ship Monday–Friday, excluding U.S. federal holidays.
• Shipping rates and transit times exclude order processing time (typically 1 business day).
• Perishable, chilled, frozen, and age-restricted items are not eligible for shipping and are available for pickup or local delivery only.

Local delivery is available within 5 miles of 2200 W Market St, including ZIP codes 40203, 40210, 40211, 40212, and 40222. If your address falls outside this area, please choose US Standard or Express shipping at checkout, or place a pickup order.

Orders placed at least 30 minutes before closing can be fulfilled the same day. Orders placed after hours will be prepared the next morning.

A valid government-issued photo ID matching the order name is required for any age-restricted item at pickup or delivery. If ID cannot be verified, those items will be removed and refunded.

If something you ordered is sold out, we'll contact you to offer a substitute or remove the item and refund it before completing your order.

Every US shipment includes carrier tracking sent to your email. If a package is lost in transit, arrives damaged, or is delivered to the wrong address, contact us within 7 days of the expected delivery date and we'll work with the carrier to resolve it or issue a replacement or refund.

See our Refund Policy for return eligibility. Original shipping charges are non-refundable except where an order is incorrect or defective.