Refund & Return Policy
Your satisfaction matters — here's how we handle returns, exchanges, and refunds.
Last updated: June 26, 2026
This page is maintained by West Food Mart LLC to explain how we run our store at 2200 W Market St, Louisville, KY 40212. For questions, email hello@westfoodmart.com or call (502) 690-3474.
Our Promise
If something isn't right with your order, let us know within 48 hours of pickup or delivery and we'll make it right — either a replacement, store credit, or refund to your original payment method.
Eligible for Refund or Replacement
- Items that arrived damaged or with broken packaging
- Spoiled, expired, or incorrectly stored perishable items
- Wrong items received or missing items from your order
- Quality issues with a product you purchased
Not Eligible
- Opened or partially used items, unless there was a quality issue
- Age-restricted products that have been opened
- Final-sale or clearance items, where noted at checkout
- Requests made more than 48 hours after pickup or delivery
How to Request a Refund
- Contact us within 48 hours at hello@westfoodmart.com or (502) 690-3474.
- Share your order number, the item(s) affected, and a quick photo if there's visible damage.
- We'll confirm next steps — usually a refund, store credit, or replacement on your next visit.
Refund Timing
Approved refunds are issued to your original payment method. Most refunds appear within 5–10 business days, depending on your bank.
In-Store Returns
You're welcome to bring eligible items back to the store at 2200 W Market St, Louisville, KY 40212 with your receipt during regular hours.